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Migration Program Support / Migration Support Clerk – Immigration, Refugees and Citizenship Canada (IRCC) Section

Consulate General of Canada in Hong Kong and Macao

Competition Number: 2017-26
Position title: Migration Program Support / Program Support Clerk
Position level: LE-04 / LE-03
Type of employment: Indeterminate (Permanent)/ Term/Temporary (Emergency)
Starting Salary: LE-04 - HK$221,256 annually / HK$18,438.00 monthly LE-03 - HK$162,203 annually / HK$13,516.92 monthly
Closing date: Sunday, October 8, 2017 at 11:59pm (23:59)

Open to: External applicants residing in Hong Kong, all current Consulate General employees occupying an indeterminate or term position, emergency employees, and spouses and dependents of Canada Based Staff who meet all the essential qualifications stated below and whose applications are received by the closing date.

This selection process may be used to create an eligibility list of qualified candidates for this and other similar positions, with various tenures, including indeterminate or term at the Consulate General of Canada in Hong Kong and Macao.

Summary of responsibilities

Responsible for client service, handling applications, and/or researching information within established rules and process under general supervision. Provides multi-task support services to office operations.

Enters and validates information in departmental on-line systems, reviews applications and documents, identifies shortcomings including incomplete applications, missing or irregular information. Maintains filing system, searches internal systems and accesses departmental websites to search and track information. Researches automated/manual information systems to support information gathered for the processing of the file/application.
Participates in a system of rotation to perform other duties as required.

Essential Qualifications

Candidates must clearly demonstrate on their application that they meet all essential education, language, and experience criteria and are within the area of selection.

Education:

  • Successful completion of Secondary School

Language:

  • Ability to communicate effectively (speaking and writing) in English;
  • Ability to communicate effectively (speaking and writing) in one of the following: French, Cantonese, or Mandarin;

Experience:

  • Minimum of 1 year of work experience in a general office environment;
  • Experience using a computer, word processing and spreadsheet software, electronic mail and other web-based applications in an office environment;
  • Experience working in a client-service environment, including the delivery of courteous and effective in-person service;

Rated requirements:

Only candidates who meet the education, language and experience requirements will be contacted for assessment of the rated requirements. The assessment of the rated requirements below may include an interview, a written test, and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities and personal suitability for the position.

Knowledge:

  • Knowledge of general office procedures and practices;
  • Knowledge of various computer systems for work processing, spreadsheet software, and electronic mail;

Abilities:

  • Ability to take direction and follow instructions;
  • Ability to plan and organize work flows, set and manage priorities;
  • Ability to work effectively in a high pressure environment;
  • Ability to communicate clearly, orally and in writing;
  • Ability to analyse and interpret information (such as policies, procedures, and/or legislation) in an effective manner;

Personal suitability:

  • Display initiative, professional integrity and sound judgement;
  • Strong interpersonal skills;
  • Adaptability and flexibility;
  • Strong focus on client service;

Asset Qualifications

Preference may be given to candidates who have the following asset qualifications:

  • University Degree;
  • Ability to communication (speaking and writing) in two or more of the following: French, Cantonese and/or Mandarin;

Operational requirements

  • Required to work overtime periodically;
  • Ability and willingness to travel occasionally;

Conditions of Employment

  • Ability to lift and move files, heavy boxes and objects that weigh up to 10 kg.
  • Successful candidates must possess a valid work authorization or otherwise be permitted to work legally in Hong Kong by the closing date and for the duration of the employment period.
  • Successful candidates must be able to obtain and maintain a valid Reliability Status (RS).

The appointment of the successful candidate will be subject to obtaining Reliability Status (RS). To conduct the RS process, the candidate must submit the following documents on being selected by the Mission:

  • Completed Reliability Status Check forms (provided by the Consulate General)
  • Consent form for Reliability Status Check – for local criminal record check and Canada’s vetting/evaluation (provided by the Consulate General)
  • Proof of address from your bank or other recognized companies stating your name and your address
  • Professional and education mark sheets or certificates
  • Letters of reference
  • Reference checks – from three referees
  • HKID card or valid work permit
  • Passport photo x 1
  • Credit check results
  • Other documents as required 

Any job offer is subject to receipt of satisfactory references.

Proof of right to work and copies of educational and any specified professional qualifications will be required.

Selection Process

The Consulate General of Canada in Hong Kong and Macao is committed to conducting inclusive, barrier-free selection processes and to building a skilled, diverse workforce. We welcome applicants from all backgrounds, irrespective of race, colour, religion, gender, disability, age or sexual orientation.

Candidates must submit a cover letter and a Curriculum Vitae (CV). Candidates must explicitly demonstrate in the application how they meet the essential language, education and experience qualifications. Only candidates who meet the education, experience and language requirements will be contacted for assessment.

The assessment of the rated requirements may include but is not limited to an interview, a written test, and other tests that will consist of a series of questions and/or exercises in order to evaluate the applicant’s knowledge, abilities and personal suitability for the position.

Reference checks will be sought for candidates that are successful at the interview stage and will be used to validate information provided by candidates.

A language test may be administered to assess fluency.

All communications relating to this process, including email correspondence, may be used in the assessment process.

We thank all applicants for their interest. However, acknowledgment of receipt of applications will not be sent; only those candidates screened in for further consideration will be contacted.

How to apply

Please submit the following information by email to humanresources.hkong@international.gc.ca before Sunday, October 8  at 11:59pm (23:59):

  • In the subject line, please indicate: “Application –2017-26-IRCC – Migration Program Support / Migration Support Clerk”
  • All applicants must submit a resume and a cover letter (maximum 2 page, 12pt font) by the closing date. The cover letter must specify, using concrete examples, how the applicant meets the education, experience and language requirements. Only applicants who clearly demonstrate through their application that they meet the education, language and experience requirements will be contacted for further assessment.
  • Provide 3 employment references (names, titles, contact information and period for which the referee supervised you).

Notes:

  • Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
  • Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

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Date Modified:
2017-09-21