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Passport Services

The Consular Section will be closed on September 3rd 2018.

Our office will reopen on September 4th 2018.


The Consular Section is currently experiencing very high volume of visitors. Most clients without appointments can expect to wait 3 hours or more at our office.

Effective Monday May 29th 2017:

  • The consular section will be implementing a daily quota for clients without appointments. Once the quota has been reached, clients are welcome to use our drop-in box to leave completed passport or citizenship applications. As per current practice, urgent cases will continue to be addressed without appointments.
  • The consular section will no longer be accommodating routine and general inquiries in person. Canadians who cannot find an answer to their queries on our website should send their questions in writing to (general) or (passport).

We encourage Canadians to plan ahead and to use our online appointment system for submitting completed passport/citizenship applications and requesting notary services, at a more convenient date and time.

Avoid long and sometimes unexpected waiting times at our office - book your online appointment in advance!

Adult ePassport

Child ePassport

Processing Time

Fees and methods of payment

Lost/Stolen/Damaged Passports

Frequently Asked Questions

If you are not able to locate the answer to your question after browsing our website, please contact us

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