How to make an enquiry
Before making an enquiry
Before you send us an enquiry, please ensure that you have explored all the available information. In over 90% of our responses to general enquiries, we refer back to our website.
Please note that if the information requested is available on our website or on the Citizenship and Immigration Canada website, we will not provide a response to your message.
Please include all of your questions in a single message. In order to serve all clients better, we will not respond to multiple messages from the same client.
Useful Links
- For information specific to this office including how to apply, see Visas and Immigration.
- Average processing times at this office
- Who may represent you
- For general information, visit the Citizenship and Immigration Canada website.
- To help you plan a temporary stay or make Canada your new home, visit the Live in Canada page.
Making enquiries about…
…sponsoring your family: For family members in Canada sponsoring overseas applicants, you can get information on citizenship and immigration programs in Canada by using the Citizenship and Immigration Canada (CIC) Call Centre automated telephone service or speaking with a Call Centre agent. The Call Centre can make address changes for your address in Canada. You must be in Canada to use the CIC Call Centre.
…confirming receipt of documents and bank drafts: In order to best use our resources, we will not confirm whether we have received your documents. If you would like such confirmation, you can send your documents by registered mail. If you would like confirmation that we have processed your bank draft or transfer, you can contact the bank that issued the draft or made the transfer.
…an application in process: If you already have an application at our office, we will answer your question only if our average processing time has been exceeded or if there is a problem. Otherwise, you should assume that your file is proceeding normally. Processing time starts when your complete application has been received in our office and ends on the day the final decision (i.e. approval/refusal) leaves our office.
Citizenship and Immigration provides an on-line service to check your application status, e-CAS, for certain categories of immigration applications.
Keep reading to find out how to make a case-specific enquiry.
Instructions for making an enquiry…
- Choose ONE method of communication: email or mail. Do not send repeat enquiries and do not send the same enquiry by multiple means because this creates confusion and can delay our reply.
- We will only respond to enquiries sent in one of the official languages – English or French.
- Include the following with your enquiry:
- file number, if available
- full name
- date of birth
- mailing address
- email address, if you agree to email communications*
- telephone and fax number
- nationality
…in person or by phone
In order to best use our resources, we do not accept enquiries in person or by phone. If your enquiry is urgent due to factors outside of your control, send an e-mail clearly indicating “URGENT:” followed by the reason for the urgency.
…by e-mail
Use this webform to send an e-mail to the Kingston visa office for both general and case specific enquiries.
After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your enquiry. This message will be sent to the e-mail address that you entered on the webform. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.
*By supplying your email address (in your enquiry or previously in your application), you have initiated an email communication with Citizenship and Immigration Canada (CIC). By this action, you have authorized CIC to use the email address provided by you for communication with you including the transmission of personal information on your file/case. When you supply your email address to CIC, it is also understood that you are aware that this channel may not be a secure channel. CIC is not liable for the electronic disclosure of personal information to a third party where CIC has taken reasonable means to ensure the identity of the party. CIC is also not liable for the misuse of this information by a third party.
…by mail
Immigration Section
Canadian High Commission
P.O. Box 1500
Kingston 10
Jamaica
Enquiries by friends, relatives or representatives
You are not obliged to hire a representative for immigration and refugee matters. The Government of Canada treats everyone equally, whether they use the services of a representative or not.
However, if you wish to appoint a representative (an immigration consultant, lawyer, friend, family member, etc.), who will conduct business with us on your behalf, see information on use of a representative.
However if you just wish to designate someone to obtain information about your case (e.g. the status of your application) or to notify our office of a change in your address, then consult the release of information to an individual page. The individual you designate will not be a representative who can conduct business with us on your behalf.
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