Contact and Office Information

General Contact Information

Street address:
Kabanbay, Batyr Street 13/1,
Astana, 010000,

Tel.: +7 (7172) 475 577
Fax: +7 (7172) 475 587

Hours of operation:
Monday to Thursday from 08:30 to 17:30
Friday from 08:30 to 12:00

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Services for Canadians


Service Hours :
Monday – Friday: 9:00 a.m. - 12:00 p.m.

For appointments outside these hours please contact us by email at

Contact information is also available for the following offices:

Statutory Holidays

Our offices are closed on the following days:

January 1New Year’s Day
January 22nd New Year’s Day
March 8International Women’s Day
March 22Nauryz Meiramy
March 23Nauryz Meiramy
April 23St. George’s Day
May 9   Victory Day
June 15Eid Al-Fitr
July 6Astana Day
August 22Kurban Bairam
October 8Thanksgiving
November 30Day of the First President of the Republic of Kazakhstan (observed)
December 17Kazakhstan Independence Day (observed)
December 25Christmas
December 26Boxing Day

* Pending official confirmation on due time.