Making an Enquiry
Before making an enquiry
Before you send us an enquiry, please ensure that you have explored all the available information. In over 90% of our responses to general enquiries, we refer back to our website.
Useful Links
- For information specific to this office including application kits, forms and fees, see Visas and Immigration.
- Average processing times at this office
- Who may represent you
- For general information, visit the Citizenship and Immigration Canada website.
- To help you plan a temporary stay or make Canada your new home, visit the Living in Canada page.
Making enquiries about…
…sponsoring your family: For family members in Canada sponsoring overseas applicants, you can get information on citizenship and immigration programs in Canada by using the Citizenship and Immigration Canada (CIC) Call Centre automated telephone service or by speaking with a Call Centre agent. The Call Centre can make changes in your address in Canada. You must be in Canada to use the CIC Call Centre.
…confirming receipt of documents and bank drafts: In order to best use our resources, we will not confirm whether or not we have received your documents. If you would like such confirmation, you can send your documents by registered mail. If you would like confirmation that we have processed your bank draft, you can contact the bank that issued the draft.
…an application in process: If you already have an application at our office, we will answer your question only if our average processing time has been exceeded or if there is a problem at any stage in your application. Otherwise, you should assume that your file is proceeding normally. Processing time starts when your complete application has been received at our office and ends on the day the final decision (i.e. approval/refusal) leaves our office.
Citizenship and Immigration Canada provides an on-line service to check your application status, e-CAS, for certain categories of immigration applications.
Instructions for making a case specific enquiry…
- Choose ONE method of communication. Do not send repeat enquiries and do not send the same enquiry by multiple means because this creates confusion and can delay our reply.
- We will only respond to enquiries sent in English or French.
- Include the following with your enquiry:
- file number, if available
- full name
- date of birth
- mailing address
- telephone and fax number
- nationality
…by phone
In order to best use our resources, we do not accept case-specific enquiries by phone. If your enquiry is urgent due to factors outside of your control, send an e-mail clearly indicating “URGENT” followed by the reason for the urgency.
Recorded information on Temporary and Permanent Resident Visas is available 24 hours per day at (63-2) 857-9002.
To obtain general information on Temporary Resident Visa requirements, you may call this free enquiry line: (63-2) 845-9200. Client service representatives are available from M-F (8am-5pm) and Sat (8am-12nn). Note that this line is for Visa information ONLY.
…by e-mail
Use this webform to send an e-mail to the Manila visa office for both general and case specific enquiries.
After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your enquiry. This message will be sent to the e-mail address that you entered on the webform. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.
…by mail
Embassy of Canada
Immigration and Visa Section
P.O. Box 2168
Makati Central Post Office
Makati City 1200
Philippines
…by fax
(02) 843-1094 or (02) 843-1096
…in person
- In-person enquiries are only accepted for enquiries on cases that are beyond the average processing time. All other enquiries will be directed to the Embassy Drop-Box to be submitted in written form. The Drop-Box is located at:
Basement 4
RCBC Plaza
6819 Ayala Avenue
Makati City
Philippines - For case-specific enquiries, individuals other than the applicant must be authorized to obtain information on the case. Please see below for further details.
- Note that personal interviews will not be granted on request.
- The Visa Section will not entertain in-person requests to reconsider finalized applications. Any such requests may be submitted in writing.
- The Visa Section is open to the public from 8:00 a.m. to 10:00 a.m., Monday to Thursday, except on Embassy holidays. Please note that for security reasons, wireless devices are not permitted inside the Embassy.
Enquiries by friends, relatives or representatives
You are not obliged to hire a representative for immigration and refugee matters. The Government of Canada treats everyone equally, whether or not they use the services of a representative.
However, if you wish to appoint a representative (an immigration consultant, lawyer, friend, family member, etc.) who will conduct business with us on your behalf, see information on use of a representative.
If you just wish to designate someone to obtain information about your case (e.g. the status of your application) or to notify our office of a change in your address, then consult the release of information to an individual page. The individual you designate will not be a representative who can conduct business with us on your behalf.
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