Before making an enquiry: Please ensure that you have explored all the available information. If the information requested is available on our website or on the Citizenship and Immigration Canada website (www.cic.gc.ca), we will not provide a response to your message.
Please include all of your questions in a single message. In order to serve all clients better, we will not respond to multiple messages from the same client.
Applications for Permanent Residence are not processed by the visa office in Riyadh. For enquiries please contact:
Making enquiries about an application in process: If you already have an application at our office, we will answer your question only if our average processing time has been exceeded. Otherwise, you should assume that your file is proceeding normally.
Processing time starts when your complete application has been received in our office and ends on the day the final decision (i.e. approval/refusal) leaves our office.
Instructions for making an enquiry: Enquiries can be made by email only.* We do not accept enquiries in person or by phone.
Please send your enquiries to: https://dmp-portal.cic.gc.ca/cicemail/intro-eng.aspx?mission=riyadh
Include all of the following information with your enquiry:
After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your enquiry. This message will be sent to the e-mail address you provided. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.
*By supplying your email address (in your enquiry or previously in your application), you have initiated an email communication with Citizenship and Immigration Canada (CIC). By this action, you have authorized CIC to use the email address provided by you for communication with you including the transmission of personal information on your file/case. When you supply your email address to CIC, it is also understood that you are aware that this channel may not be a secure channel. CIC is not liable for the electronic disclosure of personal information to a third party where CIC has taken reasonable means to ensure the identity of the party. CIC is also not liable for the misuse of this information by a third party.
You do not need to hire an immigration representative. It is up to you. The Government of Canada treats everyone equally, whether they use the services of a representative or not.
If you choose to hire a representative, your application will not be given special attention by the immigration officer. Your representative also cannot guarantee that your application will be approved.
All the forms and information that you need to apply for a visa are available for free on this website. If you follow the instructions in the application guide, you can complete the application forms and submit them on your own.
However, if you wish to appoint a representative (an immigration consultant, lawyer, friend, family member, etc.), who will conduct business with us on your behalf, please see information on Use of a representative.
If you just wish to designate someone to obtain information about your case (e.g. the status of your application) or to notify our office of a change in address if you move, then please consult the Release of information to an individual page. The individual you designate will not be a representative who can conduct business with us on your behalf.