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Frequently Asked Questions

  1. Will I get my old passport back along with the new one?
  2. I have a visa/stamp in my passport. Once the new passport is issued and my old passport is cancelled, does it mean that any visa/stamp will be cancelled as well?
  3. If I have a UK visa/stamp in my passport, will I be able to travel with both my old (cancelled) and new passport?
  4. My passport is getting full. Is it possible to get more pages added to it?
  5. Can I ask someone else to collect my passport?
  6. May I extend the validity of my passport?
  7. Who can I use as the guarantor?
  8. I don't have a guarantor here in the UK. What can I do?
  9. How do I assume a new surname?
  10. I’ve changed my name by deed poll; can I have this in my new passport?
  11. My photographer does not have a stamp to put on the back of the photo. What do I do now?
  12. Will you accept my application if I use A4 paper?
  13. What is the processing time for a passport?
  14. How can I find out about the status of my application?
  15. Can I pay an additional fee to get my passport quickly?
  16. I would like to renew my passport. How do I go about it?
  17. What is acceptable as supporting documents?
  18. How/Where do I submit my application?
  19. Do you accept payment by cash or personal cheque?

1. Will I get my old passport back along with the new one?

Yes, but the return option should be checked on your application form. In addition to the old passport, the return envelope will also include any other original documents that were submitted with the application.


2. I have a visa/stamp in my passport. Once the new passport is issued and my old passport is cancelled, does it mean that any visa/stamp will be cancelled as well?

We cannot advise about the validity of stamps and visas. Please contact the issuing authority.


3. If I have a UK visa/stamp in my passport, will I be able to travel with both my old (cancelled) and new passport?

We cannot advise about the validity of UK stamps and visas. It is incumbent upon the applicant to contact the issuing authority to check if the visa/stamp in the old passport is still valid or needs to be transferred to the new passport. Please contact the UK Home Office, their website is at Home Office UK Border Agency.


4. My passport is getting full. Is it possible to get more pages added to it?

Additional pages cannot be added to an existing passport. A new passport will be required, regardless of the expiry date of the full one.


5. Can I ask someone else to collect my passport?

Someone else may collect your passport on your behalf provided this person produces a letter of authorisation from you and a piece of his/her own identification.


6. May I extend my passport?

The validity of a passport cannot be extended.


7. Who can I use as the guarantor?

There are two options; occupation-based or Canadian passport holder

  1. The occupation-based guarantor must work in the UK and have known the applicant for at least two years. The eligible occupations are:
    • Dean/head of university or college
    • Dentist
    • Judge
    • Lawyer/notary
    • Medical doctor 
    • Notary public
    • Pharmacist
    • Police officer
    • Signing officer of a bank or trust company, or a financial institution that offer a full range of banking services (cash withdrawals, deposits, savings)
    • Veterinarian
  2. The Canadian passport holder must hold a five or ten year Canadian passport that is still valid or not been expired for more than one year and can work and reside outside of the UK. To act as the guarantor the passport holder must be must be aged 18 or over and at least 16 years old when the passport was obtained.

For more information please visit the Guarantor page.


8. I don't have a guarantor here in the UK. What can I do?

If you do not have a guarantor, please request a Statutory Declaration in Lieu of Guarantor form by sending us an email at ldn.passport@international.gc.ca. To ensure that the form is completed accurately, please review these detailed instructions for Guarantor.


9. How do I assume a new surname?

If you are applying for a new passport in an assumed relationship surname that is different from the name on your birth or citizenship certificate, you must submit one of the following documents, along with your birth or citizenship certificate:

  • a marriage certificate; or
  • a common-law relationship certificate; or
  • a court order (i.e. separation agreement or divorce order/judgement) issued by a court of law in or outside Canada; or
  • a certificate to dissolve a registered common-law relationship; or
  • a resumption of surname certificate.

Note that the supplementary ID submitted in support of your passport application, must display the relationship surname you are requesting.


10. I’ve changed my name by deed poll; can I have this in my new passport?

If you are applying for a new passport following a legal name change, you must use and follow the instructions in the general application form, *PPTC040. The legal name change document must be submitted with the application.

Note that the supplementary ID submitted in support of your passport application, must display the name you are requesting.


11. My photographer does not have a stamp to put on the back of the photo. What do I do now?

The name and address of the photographer and the date on which the photographs were taken may be written by hand on the back of the photographs. Please consult the Photographs section for additional photo specifications.


12. Will you accept my application if I use A4 paper?

Downloaded forms can be printed on A4 paper.


13. What is the processing time for a passport?

The processing time is 25 business days; however it may be longer during busy periods.


14. How do I find out about the status of my application?

We will only respond to enquiries regarding the status of the application if it has exceeded the processing time. Enquiries may be sent to: ldn.passport@international.gc.ca and please include:

  • The surname and given names exactly as requested on the application form
  • The date of birth
  • Date the application was submitted
  • Tracking number, e.g. Royal Mail tracking number or courier service

It is advised to consult the Checklist to ensure that all items are included in the application. Please note that incorrectly completed applications are returned to the applicant.


15. Can I pay an additional fee to get my passport quickly?

We are not able to provide expedited service as passports are no longer issued on site. We aim to process applications in 25 business days from the day a complete application is received. At busier times, a notice appears in the What's New section.


16. I would like to renew my passport. How do I go about it?

You can renew your passport up to one year before the expiry date of the old one. Information can be found on the Forms and Instructions page.

If requesting a new passport more than one year before your current passport's expiry date, please include an explanatory note.


17. What is acceptable as supporting documents?

Please consult the Supporting Documents page for information on this topic.


18. How/where do I submit my application?


You may wish to post your documents to us by traceable mail. If your documents are mailed Special Delivery, you will be able to track your envelope at all times by using the Royal Mail Track and Trace service. If you send your documents by Recorded Delivery, your envelope can be traced once it has been delivered. In both cases, please ensure that you take note of the 13 character reference number. There is no tracing option for envelopes sent 1st or 2nd class. Our mailing address is High Commission of Canada, Consular Services, Canada House, Trafalgar Square, London SW1Y 5BJ.

Alternatively, you may wish to bring in your passport application in person. Please place the envelope containing all the pertinent documents in the drop-off box located on the ground floor of Canada House, Trafalgar Square, London SW1Y 5BJ between 08h00 and 16h00 Monday to Friday (except holidays).


19. Do you accept payment by cash or personal cheque?

We accept payment by bank draft or postal order made to the order of the High Commission of Canada. We also accept payment by debit or credit card providing you also submit the Credit Card Authorisation Form* (PDF version, 212 KB) with your application. We do not accept personal cheques or cash. 


Please note that your passport application will be returned if you have submitted payment by cash.

  


* If you require a plug-in or a third-party software to view this file, please visit the alternative formats section of our help page.

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Date Modified:
2017-03-03