Contact the Visa and Immigration Section

• Office Address
• Directions
• Hours of Operation
• Mailing Address
• How to Submit Your Application
• Holiday Closures
• E-Mail
• Making an Enquiry

PLEASE NOTE: It is your responsibility, before you send us an enquiry, to obtain all available website information for the application you wish to make, and to use existing website means for obtaining information about an application in process at this office.

Office Address

Canadian High Commission
Immigration Division
38 Grosvenor Street (use Grosvenor Street entrance, not Grosvenor Square) 
London
W1K 4AA
UK

Directions

Bus and Tube: Tube Station: Bond Street (Green Park and Oxford Circus are also nearby). Use the Journey Planner on the Transport for London website to get directions by bus and tube.

Train: The nearest stations are Victoria and Paddington.

Road: We are located in the Congestion Charging Zone. 
Street parking around the High Commission is limited. Traffic wardens and wheel clampers patrol the area on a regular basis. There are several NCP car parks nearby.
 

Hours of Operation

In-person:

You may submit the following applications in person:

• temporary resident (visitor) visa
• travel document (returning resident), where you meet the residency requirements

NOTE: We do not accept enquiries in person.

Monday - Friday
8:00 a.m. - 11:00 a.m.
Excluding holiday closures (may differ from UK bank holidays).

Drop-off box:

You may submit the following applications by drop-off box:

• temporary resident (visitor) visa in the “24-hour (+ mailing time)” drop box
• permanent residence, work permit and study permit.  (Same processing time as mailed applications.)

Monday - Friday
8:00 a.m. - 4:00 p.m. 
(The security screening queue is shorter after 11:30 a.m., except on Thursdays.)
Excluding holiday closures (may differ from UK bank holidays).

You may submit applications in any category by mail, which avoids the inconvenience of queuing outside the High Commission. 

Mailing Address

Canadian High Commission
Immigration Division
38 Grosvenor Street
London
W1K 4AA
UK
 
You may submit applications in any category by mail. 

If you are submitting correspondence (enquiries, documents, etc) by mail, always include the following information:

• file number, if available
• full name
• date of birth
• mailing address
• telephone and fax number
• nationality

How To Submit Your Application

Temporary resident (visitor) visa applications may be submitted:

• by mail
• by using the "24-hour (+ mailing time)" drop box
• in person

Travel document (returning resident) applications may be submitted:

• by mail
• in person (only if residency requirements are met)

All other types of applications may be submitted:

• by mail
• by using the drop box

Holiday Closures

Here is our list of holiday closures. These may differ from UK bank holidays.

E-Mail

You will receive an automatic acknowledgement of receipt at the email address that you entered. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.

Please use this webform to send an e-mail to the London visa office for both general and case specific enquiries

Making an Enquiry

Please do not send repeat enquiries and do not send the same enquiry by multiple means (mail, email) because this creates confusion and can delay our reply.

If you already have an application at our office, we will answer your question only if our average processing time has been exceeded or if there is a problem. Otherwise, you should assume that your file is proceeding normally. Processing time starts when your application has been received in our office.

Due to limited resources, we are unable to confirm whether we have received your documents. If you would like such confirmation, you can send your documents by registered mail. If you would like confirmation that we have processed your bank draft, you can contact the bank that issued the draft.

Language of communication

We will respond to enquiries sent in either of the official languages – English or French.

Enquiries by friends, relatives or representatives

You are not obliged to hire a representative for immigration and refugee matters. The Government of Canada treats everyone equally, whether they use the services of a representative or not.

However, if you wish to appoint a representative (an immigration consultant, lawyer, friend, family member, etc.), who will conduct business with Citizenship and Immigration Canada on your behalf, please see information on Use of a representative.

However if you just wish to designate someone to obtain information about your case (e.g. the status of your application) or to notify our office of a change in address if you move, then please consult the Release of information to an individual page. The individual you designate will not be a representative who can conduct business with CIC on your behalf.

Available Website Information

Before you send us an enquiry, please ensure that you have explored all the available information, including the following links, to save you time and provide you quick access to existing information and tools on this website as well as Citizenship and Immigration Canada's website.

We will refer you to these links, if you send us an email. Please do not send repeat enquiries and do not send the same enquiry by multiple means (mail, email) because this creates confusion and can delay our reply.

Useful Links

• The Citizenship and Immigration Canada website contains general information.
• For information specific to the area covered by this office, see Visas and Immigration.
• Average processing times at this office.
• Who may represent you
• Canadian visa offices around the world
• Download application kits

For family members in Canada sponsoring overseas applicants at this office, you can get information on citizenship and immigration programs in Canada by using the CIC Call Centre automated telephone service or speaking with a Call Centre agent. The Call Centre can also provide you with application forms for sponsoring your relatives from Canada and can make address changes for your address in Canada.

Asking about an Application in Process

Citizenship and Immigration provides an on-line enquiry service, e-CAS, for certain categories of immigration applications.

You may also make a case-specific enquiry. To find out under what conditions, and how to do this, check the CIC main website.