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How to update an application at this Visa Office
Updates are only accepted in writing. Any documents that are not in English or French must be accompanied by a certified translation.
When submitting updated information or additional documents regarding your application, you must include the following:
- file number, if available,
- Permanent residence applicants: Wait until we have sent you your file number before contacting us, except to change your mailing address, change your e-mail address, or withdraw your application.
- full name,
- date of birth,
- mailing address,
- email address, if you accept communication by email,
- telephone and fax number.
In order to best use our resources, we will not send confirmation that we have received your documents. If you would like confirmation of receipt, you can send your documents by registered mail and then follow up with your postal service. Once we receive your documents, we will update your file. You will not be contacted until it is necessary.
Updates for temporary resident (visitor) visa applications may be submitted:
Updates for travel document (returning resident) applications may be submitted:
- by e-mail using our webform,
- by mail,
- by using the regular drop box, or
- in person (only if residency requirements are met).
Updates for all other types of applications may be submitted:
- by e-mail using our webform,
- by mail, or
- by using the regular drop box.
Do not send the same update by multiple methods. This creates confusion and can delay the processing of your application.
You may submit information by email using this webform. After you have sent your e-mail, you will receive an automatic message acknowledging that we have received it. This message will be sent to the e-mail address that you entered on the webform. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.
