Help

• Search Engine
• Enquiries Services
• Alternative Formats
• Library
• Contact Us

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Search Engine

The search engine offers quick access to information through bilingual (French or English) searches, by keyword or phrase.

DFAIT website content is regularly archived to ensure that the remaining content is up-to-date. Archived content can be found through a search on the Library and Archives Canada site.

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Enquiries Service

The Enquiries Service can help if you are unable to locate needed information on a program or service, or have questions about Canada's foreign and trade policies, and involvement in international organizations.

Contact us by e-mail or:

Telephone:	1-800-267-8376 (toll-free in Canada) 613-944-4000 (in the National Capital Region and outside Canada) 613-944-9136 (TTY)
Facsimile:	613-996-9709
Write to:	Enquiries Service Foreign Affairs and International Trade Canada 125 Sussex Drive Ottawa, ON, Canada K1A 0G2

If you wish to receive documents by mail, do not forget to include your full postal address.

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Alternative Formats

Information throughout this site is provided in HTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

Third-party Software

• PDF - Files may also be available as Portable Document Format. To view these files you will need Adobe Acrobat Reader. If the Adobe download site is not accessible to you, you can download Acrobat Reader from an accessible page. You can also visit the Adobe site for online conversion tools for PDF documents.
• DOC - Some files are available in Microsoft Word or Rich Text formats. To view these files you will need Microsoft Word Reader.
• XLS - To read a spreadsheet in Microsoft Excel format, you will need the Microsoft Excel Viewer.
• PPT - Presentations are available in Microsoft PowerPoint format. To view these files you will need PowerPoint Presentation Viewer.

Media Players (for viewing interactive content)

• iTunes (mp3)
• Flash
• Quicktime (mov, mpg)
• RealPlayer (rp, rv)
• Windows Media Player (wmv, mp3)

Still experiencing problems: please use our document request form.

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Library

Our Library holds a unique collection of material in areas of research relevant to both departments. Selected services are available to members of the public conducting research in these subject areas. The Library is open to the public Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding statutory holidays).

Visit the Library Web site, The LINK, or contact us by:

Telephone: 613-992-6150