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COVID-19 : FREQUENTLY ASKED QUESTIONS

You will here find simple answers to our  most frequently asked questions.  Please read this before contacting the Embassy to allow us to focus on assisting Canadians in distress and requiring urgent assistance.

Canadian citizens who live, travel or are planning to travel in France, please register yourselves as Canadian citizens abroad to receive updates from the Embassy.  Also please note that you are responsible for your personal security abroad, and are subject to local health regulations in the country while you are there.

You can also find much reliable, up-to-date information on the following sites :

 

Question 1 - If I am a Canadian citizen, should I leave France and return to Canada because of the Covid-19 pandemic?

Yes, the Government of Canada advised, as of Monday, March 16, that Canadian travellers should return to Canada by commercial transport while they still can.

But if you are a Canadian citizen living and/or working in France, or if you are a dual-citizen of France and Canada, you do not have to return to Canada. If you choose to stay in France, please ensure that you have the sufficient financial means and first-necessity items, including medication, to support yourself. We advise you to check with your insurance company that you are properly covered.

If you were planning to return to Canada soon, you should consider doing it now if possible, as important transport disruptions are expected over the coming weeks of confinement.

 

Question 2 - If I am a Canadian citizen living in France and my long stay visa or my residency permit will expire in the coming weeks, do I have to leave France and return to Canada?

No.  The French government announced on March 16 that they will automatically extend all long stay visas, residency permits, provisional residency permits and receipts for residence permit applications for three months starting March 16. For more info: https://www.service-public.fr/particuliers/vosdroits/N110  

 

Question 3 – I am Canadian but my family do not have Canadian citizenship : can they return to Canada with me ?

Yes. An immediate family member of Canadian citizen is:

a) spouse or common-law partner
b) dependent child or a person or of their spouse or common-law partner
c) dependent child of the dependent child noted above
d) parent or step-parent of the person or of the spouse or common-law partner
e) their guardian or tutor

You must however be able to prove the parental bond they have with you and you must self-quarantine for 14 days after returning from travelling abroad (see question 7).
For more info: https://www.tc.gc.ca/eng/mediaroom/interim-order-prevent-certain-persons-boarding-flights-canada-covid-19-no-2.html

 

Question 4 – I am a French permanent resident of Canada and I am currently in France. Can I return to Canada? Can my family do so too?

Yes: permanent residents of Canada and their family can enter Canada. An immediate family member of a permanent resident of Canada is:

a) spouse or common-law partner
b) dependent child or a person or of their spouse or common-law partner
c) dependent child of the dependent child noted above
d) parent or step-parent of the person or of the spouse or common-law partner
e) their guardian or tutor

You must however be able to prove the parental bond they have with you and you must self-quarantine for 14 days after returning from travelling abroad (see question 7).
For more info: https://www.tc.gc.ca/eng/mediaroom/interim-order-prevent-certain-persons-boarding-flights-canada-covid-19-no-2.html

 

Question 5 - If I am a French non-permanent resident in Canada and I want to return to Canada, or if I am French and I was supposed to leave for Canada during the confinement period with a temporary work permit (WHV, etc.), am I allowed to enter canada right now?

Yes.  The travel restriction exemptions are now in place as of March 26, 2020.

Non-permanent residents exempt from travel restrictions (temporary foreign workers, international students who have a valid study permit or who were approved for a study permit before March 18, 2020, and foreign nationals who were approved for permanent residence before March 16, 2020, can now travel to Canada.

Health requirement: If you’re travelling by air, you need to pass a health check before you’re allowed to board your flight. Anyone, including Canadian citizens and permanent residents of Canada, who shows symptoms of COVID-19 will not be allowed to enter Canada by air.

Exception – Optional or discretionary purpose: we remind you that it remains prohibited for any person from a foreign country other than the United States to seek to enter Canada for an optional or discretionary purpose, such as tourism, recreation or entertainment.

When you arrive in Canada, we’ll assess your health before you leave the port of entry. You must isolate for 14 days even if you have no symptoms. This is mandatory.

For more information and for official updates, please visit Immigration, Refugees and Citizenship Canada (IRCC)’s website: Implications of travel restrictions on IRCC clients.

 

Question 6 - I am a Canadian resident in France, can I submit a regular passport application (other than related to COVID-19) during the confinement period?

Yes but under modified conditions:

  • First, please note that because of  the confinement measures implemented by French authorities, we are currently accepting passport applications only by postal mail (https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports.html). Please also note that postal deliveries may be disrupted.
  • Moreover, processing times are longer than usual.
  • However, if your scheduled trip is in for less than 20 working days (with proof of travel), please contact us by email at PARIS-Passeport@international.gc.ca to make an emergency passport request. Please note that exceptionally, for emergency passports only, photos taken in photographic cabin (known as “photomaton”) will be accepted.

 

Question 7 - If I am Canadian returning to Canada from France or from another foreign country, do I self-isolate upon my return?

Effective March 25, all international travellers returning to Canada must self-isolate for a period of 14 days upon their return to Canada, even if they do not show symptoms of COVID-19. Note that this mandatory measure applies to all international travellers returning to Canada. If you are a Canadian citizen returning to Canada from France or having transited through France, you must comply with this mandatory measure upon your return to Canada. For more info please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html 

 

Question 8 - If I am a Canadian citizen, can I travel to France from Canada ?

No.  Since Tuesday, March 17 at noon and for at least 30 days, travel to France is not possible, as the European Union has closed its borders to people who are not nationals of the Schengen area.

 

Question 9 - If I am a Canadian citizen, will the Embassy of Canada in France assist me to find flight information and buy or change an airline ticket to return to Canada?

No. Unfortunately, the Embassy cannot do this for you. Consular services at the Embassy, particularly in the current circumstances, must focus on assisting Canadians in distress requiring urgent assistance and therefore  can neither accompany or replace you in seeking or trying to change a flight.  Such travel arrangements are entirely your responsibility.  You will find general information about air traffic from France to Canada at question 11. This information is collected and updated daily from airlines and other relevant stakeholders.

 

Question 10 – Can I travel to Canada if I have symptoms of Covid-19 ?

No.  You must stay confined if you have symptoms (fever, cough, respiratory difficulties).  In this situation, you should follow France’s procedures and call the emergency response number (115).  Please also keep the Embassy informed of your situation at parisconsulaire@international.gc.ca or at (+33) 1 44 43 29 02.  You should also urgently request an individual reimbursable loan if this situation causes you financial difficulty (see question 20)

 

Question 11 – What is the status of flights to Canada from France ?

For information purposes, the Embassy will share updated information each afternoon (local time) that we have collected from airline and transport companies.  However, it is up to you to contact the company for precise information and in relation to any modifications of your travel documents.
If you have to take a train to reach the airport: note that rail traffic is reduced to the strict minimum, to allow only the circulation of goods and services essential to the life of the Nation. More info on train traffic: https://en.oui.sncf/en/help-en/coronavirus

If you transit through PARIS-CDG :

-Transits from a Schengen area to the international area of Paris-CDG are possible, but travelers must have a certificate which will be provided by the airline. Local or international transits should not last more than 24 hours. Travellers must stay inside the international area of the airport and not try to exit.
-Please make sure you are able to present your next plane ticket to Canada to authorities (with your boarding pass).
-Luggage must be checked in all the way through to Canada. If you do not have any checked-in luggage, only carry-on luggage will be allowed.
-Note also that all shops and restaurants are close in the airport.

Information collected April 3:

Access to the terminals of CDG and Orly is restricted to passengers with reservations who travel in accordance with the current special derogation. Taxis and public transport are still available for these journeys.

AIR CANADA: daily flights to Montréal. Note that the flight on April 4 is cancelled.
AIR FRANCE :  3 flights per week to Montreal (Wednesday, Friday and Sunday). Flights to Toronto and Vancouver are suspended.
AIR TRANSAT: Air Transat has suspended all flights to Canada since March 31. Departures from Paris, Bordeaux, Lyon, Marseille, Nantes, and Toulouse suspended until early May.
WEST JET: West Jet flights to Canada suspended since March 22nd.
CORSAIR : Corsair flights to Canada suspended since March 22nd.

Air traffic conditions from Guadeloupe and Martinique :

Flights from Metropolitan France and Overseas Departments and Collectivities (Martinique, Mayotte, Guadeloupe, French Guyana, Saint-Martin and Saint-Barthélémy) will be forbidden starting Monday, March 23rd at midnight until April 15th. Travelling between these islands is also forbidden except for the following motives:
-compelling personal or familial matters or tourists returning home
-urgent health-related matters
-work-related matters which cannot be postponed

We kindly remind passengers that they will have to be in one of the 3 following categories in order to board the plane.

You’ll find below the flight schedule until April 5, 2020:

Guadeloupe:
Departures :
Friday, April 3rd and Sunday, April 5 – 5:20pm: AF 793 to Paris CDG. 

Martinique:
Departures :
Saturday, April 4 – 6 :00pm : AF 841 to Paris CDG. 

Guyane:
Departures :
Friday, April 3 – 6:00pm: AF 853 to Paris CDG. 

AIR CANADA:
Temporary suspension for rotations Pointe-à-Pitre – Montreal Sunday March 23 until the end of April 2020.
Temporary suspension for rotations Fort-de-France - Montreal evening of March 24 until the end of April 2020.
AC will re-establish its Fort-de-France - Montreal and Pointe-à-Pitre - Montreal connections from May 1st. Flights are already available for booking.

Information on aircanada.com or by calling the reservation center on 001 888 247 2262 (Canada) or 0825 880 881 (Antilles).

AIR TRANSAT:
Guadeloupe | Pointe-à-Pitre – Montreal : flights suspended
Martinique | Fort-de-France – Montreal : flights suspended

Question 12 - Are there any restrictions on my ability to go to the airport to get my flight back to Canada?

You can go to the airport for a flight to Canada, whether it is direct to Canada or via another country (please ensure, however, that there are no specific measures in place in the country you are transiting through).  In all cases, make sure that each person has filled in, dated and signed the following authorization (please note, a new authorization model has been in effect since Tuesday, March 24): https://www.gouvernement.fr/sites/default/files/contenu/piece-jointe/2020/03/attestation_de_deplacement_derogatoire.pdf.  Choose the 4th option on the form and explain if you are stopped that you are going to the airport.  Also show officials your plane ticket and your passport.

 

Question 13 - If I am a Canadian citizen, can I travel in France while waiting for my flight back to Canada?

No.  Effective March 17 at noon and until April 15 at least, France is in general confinement, as implemented by French authorities. People are permitted to leave their homes for certain reasons, but only with a printed or hand-written copy authorization as follows  (please note, a new authorization model has been in effect since Tuesday, March 24) : https://www.gouvernement.fr/sites/default/files/contenu/piece-jointe/2020/03/attestation_de_deplacement_derogatoire.pdf.  Please note:  Print or hand copy this note, but do not download the form because there are fake versions circulating which could be used to steal your personal information.

 

Question 14 - If I am a Canadian citizen in France, do I have the follow the same confinement measures as French citizens ?

Yes.  These measures are mandatory for you as well on the French territory.  Like the French, you are allowed to go out for different reasons indicated in this authorization (note, a new authorization model has been in force since Tuesday March 24): https://www.gouvernement.fr/sites/default/files/contenu/piece-jointe/2020/03/attestation_de_deplacement_derogatoire.pdf.   In all cases, have with you, for each person with you, the authorization, correctly filled in, dated and signed.   Please note: Print or hand copy this note, but do not download the form because there are fake versions circulating which could be used to steal your personal information.

 

Question 15 – I am a Canadian citizen in France during the confinement period and I have to see a doctor or go to the hospital: what should I know?

As a foreign traveller in France, you should have travel health insurance during your stay abroad. For more info please visit: https://travel.gc.ca/travelling/documents/travel-insurance?_ga=2.20310320.986932503.1585229375-1326663533.1500298268

As a Canadian citizen, you are able to receive treatment in France. But if you do not have travel health insurance, you will have to pay for your medical expenses yourself at the end of your doctor’s appointment or at the hospital upon discharge. Once you return to Canada, you will be able to claim some expenses to the your provincial health insurance. To find a general practitioner, specialist or hospital in France, please check the French Health Insurance directory: https://directoriesante.ameli.fr.  During the current confinement period, please note that French authorities ask that people go out for essential care purposes only. When you go out, make sure you have the mandatory sworn statement on required circulation with you.

We strongly recommend that you call the doctor or hospital beforehand to get info on costs, schedules and conditions applied during the confinement period. You can also book an appointment online on the Doctolib app.

 

Question 16 - What is the state of public transit in France, other than international airlines?

Note that rail traffic is reduced to the strict minimum, to allow only the circulation of goods and services essential to the life of the Nation. Note also that access to the CDG and Orly terminals is restricted to passengers with reservations who travel in accordance with the current special derogation. Taxis and urban public transport remain available for these journeys.

Transport by train, car and subway or RER is being reduced daily.  We recommend that you monitor the following sites for the most up-to-date information

https://www.oui.sncf/, https://www.ratp.fr/infos-trafic and anticipate as much as possible a variety of options for getting to the airport.

 

Question 17 - Are taxis and VTC drivers working ?

Yes.  You can use them to go to the airport, for example, while respecting public health guidelines.  But be aware that the French government will also requisition taxis for transporting health care workers as needed, so it is possible that there will be fewer taxis available as time goes on.

 

Question 18 - If commercial flights stop, will I be repatriated ?

Certain airline companies are reducing their flights (see question 11 for the updated fligh information). To return to Canada as soon as possible and find out about the flight offer available, contact the companies that continue to operate (see question 11) and please ensure that you have sufficient financial resources and basic necessities, including medications.   

 

Question 19 - Under what conditions can I apply for an individual reimbursable loan of $5000, as announced by the federal government ?

The COVID-19 crisis is having a significant impact on Canadians traveling abroad (limited movements, diminishing number of flights, quarantine of Canadians abroad, etc.) To help Canadians abroad overcome these difficulties, the Government of Canada has established a program of individual loans up to $5000.

What expenses are covered ? Expenses related to transport (most economical option possible) and expenses for basic needs: housing, meals, medical expenses that are not covered by travel insurance or Canadian provinces).

For more info on this program, please visit:

 

Question 20 - If I meet the conditions for financial aid, how do I apply for it ?

If you feel that question 17 describes your present situation and you wish to request financial aid, please send us an email at parisconsulaire@international.gc.ca clearly describing your situation, stating your phone number and attaching a copy of your Canadian passport.

 

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Date Modified:
2020-04-03