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COVID-19 : FREQUENTLY ASKED QUESTIONS

You will here find simple answers to our  most frequently asked questions.  Please read this before contacting the Embassy to allow us to focus on assisting Canadians in distress and requiring urgent assistance.

Official travel warnings are in effect: Avoid non-essential travel outside of Canada and avoid travel on cruise ships until further notice

Canadian citizens who live, travel or are planning to travel in France, please register yourselves as Canadian citizens abroad to receive updates from the Embassy.  Also please note that you are responsible for your personal security abroad, and are subject to local health regulations in the country while you are there.

  • If the service you are looking for requires your presence at the consular services of the Embassy of Canada to France (scheduled meetings only), please note that wearing a mask is mandatory. Please also note that masks are mandatory in public spaces in France, and outdoor in major cities (including Paris).

You can also find much reliable, up-to-date information on the following sites :

-Government of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

-Government of France: https://www.gouvernement.fr/info-coronavirus

Question 1 - If I am a Canadian citizen, should I leave France and return to Canada because of the Covid-19 pandemic?

Yes, the Government of Canada advised, as of Monday, March 16, that Canadian travellers should return to Canada by commercial transport. Please see Prime Minister announces https://pm.gc.ca/en/news/news-releases/2020/03/16/prime-minister-announces-new-actions-under-canadas-covid-19-response.  You must however be able to self-quarantine for 14 days when you arrive in Canada (see question 7).

Official travel warnings are in effect: Avoid non-essential travel outside of Canada and avoid travel on cruise ships until further notice

But if you are a Canadian citizen living and/or working in France, or if you are a dual-citizen of France and Canada, you do not have to return to Canada. If you choose to stay in France, please ensure that you have the sufficient financial means and first-necessity items, including medication, to support yourself. We advise you to check with your insurance company that you are properly covered. New regulations could affect your travel plans at all times.

Question 2 – Canadians in France: If I am a Canadian citizen living in France, how can I renew my residency permit? Can I travel in the EU countries and under which restrictions?  

Canadians who have a valid residency permit for France can stay in France. was decided to extend for a period of 6 moths Long-stay visas, residency permits, receipts for residence permit requests and temporary residence permits which have expired between March 16th and June 15th 2020. Social rights and the right to work are also maintained for this extended period. Canadians in this situation have to administrative steps to take to benefit from it. If you are holding a document that is affected by this new procedure, we invite you to download the official document from the Ministère de l’Intérieur to be able to confirm the validity of your document: https://www.immigration.interieur.gouv.fr/Immigration/Information-generale-sur-la-prolongation-des-documents-de-sejour-General-information-on-the-extension-of-residency-documents. For example, a Canadian citizen holding a residence permit that expired on May1st 2020 may legally reside in France unitil November 1st 2020. This person should then make an appointment at his/her local prefecture to renew their permit in the months prior to the new expiration date (in other words, from September 1st 2020).

Canadians residing in France (and with valid documentation) and traveling from France, can benefit from the recent changes concerning travel facilitation between EU countries, but restrictions apply. Please refer to https://www.service-public.fr/particuliers/actualites/A14103 et https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/informations-pratiques/article/coronavirus-covid-19-06-07-2020. Reminder: If you decide to travel outside France during the health crisis, you may be subject to voluntary isolation for 14 days upon your return to France: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Restrictions-de-circulation-et-mise-en-place-de-mesures-sanitaires-aux-frontieres (In French)

If your stay in France exceed the 90 days authorized without a visa and that you are unable to return to Canada in the context of the sanitary crisis, we invite you to contact your local Préfecture in France to obtain information on how to proceed.

For French overseas territories*:

  • Saint-Barth: Canadians in Saint-Barth can go to the local Prefecture to obtain an attestation.
  • Guadeloupe : Canadians in Guadeloupe can contact the Prefecture by email at accueil-etrangers-pap@guadeloupe.pref.gouv.fr. Your message should include a copy of your passport, a copy of your visa (if relevant), a prove of residency in Guadeloupe and a letter detailing the reasons why you were not able to return to Canada sooner.
  • Martinique: Canadians in Martinique can go to the local Prefecture without an appointment between 8am and noon with the following documents: ID photo, valid passport and proof of residence or proof of accommodation.
  • Saint-Martin, La Réunion : contact the local prefecture to obtain information on how to proceed.

*This step is important because it allows you to prove your stay in the French overseas territories is regular and can also be useful if you decide to transit through France mainland to return to Canada.

Question 3 – I am Canadian but my family do not have Canadian citizenship : can they return to Canada with me ?

You will find this information in the Immigration, Refugees and Citizenship Canada (IRCC) Paris web page

 

Question 4 – I am a French permanent resident of Canada and I am currently in France. Can I return to Canada? Can my family do so too?

You will find this information in the Immigration, Refugees and Citizenship Canada (IRCC) Paris web page

 

Question 5 - If I am a French non-permanent resident in Canada and I want to return to Canada, or if I am French and I was supposed to leave for Canada during the confinement period with a temporary work permit (WHV, etc.), am I allowed to enter canada right now?

You will find this information in the Immigration, Refugees and Citizenship Canada (IRCC) Paris web page.

 

Question 6 - I am a Canadian resident in France or in Monaco, can I submit a regular passport application (other than related to COVID-19) ?

Yes, Canadian passport applications for residents or temporary visitors to France and Monaco are being processed as usual at the Embassy*. Passport applications can be sent by registered mail. They can also be dropped off with the guards at the entrance of the embassy in a sealed envelope addressed to the attention of consular services. You can also make an appointment to submit your application in person at the consular services counter. Wearing a mask is mandatory to enter the embassy, and ​​only the applicant will be admitted. Please arrive on time for your appointment. For more information on passport applications, please visit : https://www.canadainternational.gc.ca/france/consular_services_consulaires/passeport_citoyennete_passport_citizenship.aspx?lang=eng

* Please note that you must be physically present in France or Monaco to send your passport request to the Canadian Embassy in Paris. Applications from Canada will be rejected

Question 7 - If I am Canadian returning to Canada from France or from another foreign country, do I self-isolate upon my return?

Effective March 25, all international travellers returning to Canada must self-isolate for a period of 14 days upon their return to Canada, even if they do not show symptoms of COVID-19This measure is in effect until October 31st and could be extended.

Question 8 - If I am a Canadian citizen, can I travel to France from Canada for non essential travel, for a touristic trip ?

All Canadians should be aware that the Government of Canada recommends to avoid all non essential travel until further notice, it is mandatory to be isolated for 14 days upon your return to Canada and travel conditions can change without notice.

Since the July 1st, travellers originating from Canada are allowed to travel to France for non essential travel, for touristic travel.

Restrictions apply (attestation, mandatory masks, isolation procedures, etc ) and we invite to consult the wedsite of the Embassy of France in Canada for more details (French only): https://ca.ambafrance.org/FAQ-Coronavirus-COVID-19-les-reponses-a-vos-questions#Je-ne-suis-pas-de-nationalite-francaise-puis-je-me-rendre-en-France-depuis-nbsp

The governments of those destinations that have opened their borders to tourists could impose strict travel restrictions suddenly, should they experience an increase in cases of COVID-19, new local restrictions could also affect your travel plans. International transportation options could be reduced significantly, making it difficult for you to return to Canada. There are no plans to offer repatriation flights. Should you decide to travel despite our advisories, know that you might have to remain abroad longer than you expected. Please also note that you will be subject to a mandatory quarantine upon your return to Canada.

If you choose to travel despite these advisories:

  • you may have difficulty obtaining essential products and services
  • you may suddenly face strict movement restrictions and quarantines at designated facilities and at your own cost
  • your insurance may not cover your travel or medical expenses
  • we may have limited capacity to offer you consular services.

In your are in France, you can register as a Canadian abroad and contact us for assistance.

If you are a Canadian in a third country (other than Canada) and wish to come to France, please check the entry requirements for France for your country of origin : https://www.diplomatie.gouv.fr/fr/le-ministere-et-son-reseau/actualites-du-ministere/informations-coronavirus-covid-19/coronavirus-les-reponses-a-vos-questions/article/coronavirus-les-reponses-a-vos-questions(French only). If you wish to travel to a third country via Paris, please make sure you also know the entry requirements for your final destination in order to be admitted on your flight departing from Paris. Some countries require a PCR (nasal) test, if that is the case make sure you have your result printed on a form showing your full name and the date of the test. Please note that in France there is important delay to obtain an appointment for a PCR test and it can take up to 10 days to obtain the results.

 

Question 9 - If I am a Canadian citizen, will the Embassy of Canada in France assist me to find flight information and buy or change an airline ticket to return to Canada?

No, unfortunately, the Embassy cannot replace you in your search for a solution to return. Our services follow the news of the resumption of flights (see question 11) and invite you to contact the airlines directly to change your travel plans, if necessary. Finding a flight is your sole responsibility. General information on the state of air traffic to Canada from France can be found in question 11.

 

Question 10 – Can I travel to Canada if I have symptoms of Covid-19 ?

No.  You must stay confined if you have symptoms (fever, cough, respiratory difficulties).  In this situation, you should follow France’s procedures and call the emergency response number (115).  Please also keep the Embassy informed of your situation at parisconsulaire@international.gc.ca or at (+33) 1 44 43 29 02.

Question 11 – What is the status of flights to Canada from France ?

It is up to you to contact the company for precise information and in relation to any modifications of your travel documents. It is also up to you to check with your airline company what conditions apply (for instance, mandatory testing, mandatory masks, etc…).  

If you transit through PARIS-CDG from a third county for which the borders are not open with France :

-Transiting through Paris-CDG is possible, but Travellers must have an “International travel certificate to mainland France from a third country” to present to your airline and to border control with the required documents. The certificate can be found in the "Attestations de déplacement dérogatoire vers la France métropolitaine depuis les pays tiers et declaration sur l’honneur » section at the bottom of this webpage: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-derogatoire-et-justificatif-de-deplacement-professionnel Travellers must check: “Third country nationals, transiting less than 24 hours in an international area to reach their country of origin and who are holders of a travel document to this country”.  Travellers must also present a Sworn statement of absence of COVID-19 symptoms and of contact with a confirmed cases.  The model of this declaration is available at the same page.
-Travellers must present a valid boarding pass or proof of onward reservations for their onward flight to Canada.
-Transit time in CDG should be less than 24H;
-You won’t be allowed to leave the transit area of the airport. It is not possible to change airports in Paris.
-Luggage must be checked in all the way through to Canada. If you do not have any checked-in luggage, carry-on luggage will be allowed.

If you transit through PARIS-CDG whose borders are open with France (Australia, Canada, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia and Uruguay):

Since the borders are open with the country of origin, you will not be subject to any restrictions and could be admitted to French territory. The above restrictions do not apply to you.

 Information collected September 29:

Taxis and public transport are still available for these journeys. If you have to take a train to reach the airport: see https://en.oui.sncf/en/help-en/coronavirus

Make sure you respect Transport Canada's obligations regarding the wearing of a mask.

The main airlines operating flights between France and Canada:

AIR CANADA: daily flights to Montréal. Resumption of flights to Toronto planned for December 15th, 2020. Flights from Lyon to Montréal and from Nice to Montreal are suspended. See details: www.aircanada.com
AIR FRANCE :  flights to Montreal and Toronto. See details: www.airfrance.fr.
AIR TRANSAT: resumption of flights from July 24 (Paris – Toulouse – Marseille). See details: www.airtransat.com.
WEST JET: resumption of flights from August 21st. See details: www.westjet.com.
CORSAIR: resumption of flights in 2021. See details: www.corsair.ca.


State of air traffic from Guadeloupe, Martinique, La Réunion, Saint-Martin, Mayotte, Saint-Barthélemy and French Guiana:

AIR CANADA:
Guadeloupe | Pointe-à-Pitre - Montréal: Flights are cancel in September and October.
Martinique | Fort-de-France - Montréal :Flights are cancel in September and October.  
Information on aircanada.com or by calling the reservation center on 001 888 247 2262 (Canada) or 0825 880 881 (Antilles). It is possible to return to Canada via Paris from those destinations (under conditions).

AIR TRANSAT:
Guadeloupe | Pointe-à-Pitre – Montreal : flights suspended
Martinique | Fort-de-France – Montreal : flights suspended

AIR CARAÏBES:  As part of territorial continuity, Air Caraïbes provides flights between the islands of Guadeloupe, Saint-Martin and Saint-Barthélemy, in partnership with the company Saint-Barth Commuter. Reservations are already available, subject to applicable government conditions.

Note that it is also possible to transit through PARIS to go to Canada. Please check the specific conditions that apply if you leave from:

Question 12 - If I return to Canada, what steps should I take before departure ?

You can go to the airport to take your return flight to Canada, whether it is direct to Canada or in transit through another country. Moreover if you are transiting, you must make sure before your departure that there are no special measures in place in the transit country.

It is up to you to contact your airline company for information, last-minute verifications and an,y modification of tickets. It is also up to you to contact your airline company to enquire on specific conditions in place (for instance, mandatory testing, mandatory masks, types of masks that are accepted, etc…).

Also take note of the obligations of international travelers upon their arrival in Canada (see question 7).

Question 13 - If I am a Canadian citizen, can I travel in France while waiting for my flight back to Canada?

Yes, since June 2, no certificate is required to travel.
If you are in France:

  • Comply with the measures imposed by local authorities. Wearing a mask in public places (indoor and outdoor) is mandatory in major cites in France, some establishments will remain closed and bars and restaurants are submitted to strict rules and schedules.   
  • Monitor the news for the latest developments on the evolving situation.

 

Question 14 - If I am a Canadian citizen in France, do I have the follow the same preventive measures as French citizens ?

Yes.  These measures are mandatory for you as well on the French territory. 

Question 15 – I am a Canadian citizen in France and I have to see a doctor or go to the hospital: what should I know?

As a foreign traveller in France, you should have travel health insurance during your stay abroad. For more info please visit: https://travel.gc.ca/travelling/documents/travel-insurance?_ga=2.20310320.986932503.1585229375-1326663533.1500298268

As a Canadian citizen, you are able to receive treatment in France. But if you do not have travel health insurance, you will have to pay for your medical expenses yourself at the end of your doctor’s appointment or at the hospital upon discharge. Once you return to Canada, you will be able to claim some expenses to the your provincial health insurance. To find a general practitioner, specialist or hospital in France, please check the French Health Insurance directory: https://directoriesante.ameli.fr or consult the list of health professionals on our website https://www.canadainternational.gc.ca/france/consular_services_consulaires/medical.aspx?lang=eng

We strongly recommend that you call the doctor or hospital beforehand to get info on costs, schedules and conditions applied during the confinement period. You can also contact SOS médecins for a consultation at your place of residency: https://www.sosmedecins.fr/.

 

Question 16 - What is the state of public transit in France, other than international airlines?

Wearing a mask is mandatory for those over 11years-old in all public transport, under penalty of a fine of 135 euros.

Transport by train, coach, metro or RER is available.  We recommend that you best anticipate the alternative solutions that will allow you to return to the airport and follow the information on the following sites:

 

Question 17 - Are taxis and VTC drivers working ?

Yes.  You can use them while respecting public health guidelines.

 

Question 18 - If commercial flights stop, will I be repatriated ?

Canadians in France who wish to return to Canada can book their flight directly via commercial airlines.  Please note there is still daily connexion between France and Canada (see questions 11 and 12).  However, you may have decided to stay in France despite the health crisis, for personal, family or professional reasons.  We advise you to registered with us at : https://travel.gc.ca/travelling/registration and make sure you have sufficient finances and necessities including medication and a good travel insurance.

 

Question 19 - Under what conditions can I apply for an individual reimbursable loan of $5000, as announced by the federal government ?

The COVID-19 crisis is having a significant impact on Canadians traveling abroad (limited movements, diminishing number of flights, quarantine of Canadians abroad, etc.) To help Canadians abroad overcome these difficulties, the Government of Canada has established a program of individual loans up to $5000.

What expenses are covered ? Expenses related to transport (most economical option possible) and expenses for basic needs in your confinement place in France until your departure to Canada: housing, meals, medical expenses that are not covered by travel insurance or Canadian provinces.

Who can apply for this emergency loan? Canadian travelers abroad who have planned to return to Canada and their travel plans were compromised by the current crisis. Canadians in need of immediate financial assistance could apply for this emergency loan. Applications will be assessed on a case-by-case basis. This measure does not exempt Canadians from trying to find a solution on their own before using this loan, and should be aware that this emergency loan will have to be repaid within 180 days.

We will consider that you plan to return to Canada if you:

  • Had a return flight booked and your flight was cancelled or delayed;
  • Attempted to book a flight, but cannot due to the travel restrictions or exorbitant pricing.

For more info on this program, please visit:

 

Question 20 - If I meet the conditions for financial aid, how do I apply for it ?

If you feel that question 17 describes your present situation and you wish to request financial aid, please send us an email at parisconsulaire@international.gc.ca clearly describing your situation, stating your phone number and attaching a copy of your Canadian passport.

 

Question 21 – I’m a Canadian student in France, can I obtain financial assistance from the Government of Canada ?

A number of Canadians who have not been able to come back home may also be eligible to some of the financial assistance programs offered under the Government of Canada Economic Response Plan and provincial programs, provided that they meet further eligibility criteria. The financial support program for students in time of COVID-19 that Prime Minister Trudeau previously announced is now available and eligible students can consult the program's online page where they will find the necessary information, including eligibility criteria (such as being a Canadian citizen/registered Indian/permanent resident/protected person; enrolled in a recognized educational institutions in Canada or abroad, etc.) and will be able to submit an application. Please refer to program's online page to submit an application as the consular services of the Embassy of Canada is not processing applications.

Question 22 - I think I was contacted by a scammer. What should I do ?

• We have received reports of scams that may be targeting Canadians abroad.
• If you receive a suspicious email, please verify the sender. Our messages to Canadians abroad are sent from either sos@international.gc.ca or another Government of Canada email account ending with @international.gc.ca.
• If you receive a suspicious phone call, do not provide any financial information. Contact the nearest Canadian embassy or consulate to verify that the caller is legitimate.
• Consult the Canadian Anti-Fraud Centre’s page on COVID-19 fraud.

 

 

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Date Modified:
2020-09-29