Contact and Office Information

Coronavirus disease (COVID-19)

Due to ongoing concerns related to the spread of COVID-19, preventative measures have been enacted throughout our global network of offices. Consular services remain available to Canadians. Many Government of Canada offices are encouraging clients to limit in-person visits. Canadians in need of assistance should contact the Government of Canada office nearest them by phone or e-mail before visiting in person. You can also contact the Emergency Watch and Response Centre.

For information on COVID-19, please visit the Government of Canada's official outbreak page and check our Travel Advice and Advisories. Make sure to register with the Registration of Canadians Abroad to get the latest updates at your destination.

The Embassy will be closed for operational reasons on January 3rd 2020.


General Contact Information

Street address:
Kabanbay, Batyr Street 13/1,
Nur-Sultan, Z05H0A5,

Tel.: +7 (7172) 475 577
Fax: +7 (7172) 475 587

Hours of operation:
Monday to Thursday from 08:30 to 17:30
Friday from 08:30 to 12:00

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Services for Canadians


Service Hours :
Monday – Friday: 9:00 a.m. - 12:00 p.m.

For appointments outside these hours please contact us by email at

Contact information is also available for the following offices:

Statutory Holidays -2020

Our offices are closed on the following days:

Wednesday, January 1New Year’s Day
Thursday , January 2 *2nd New Year’s Day
Monday , March 9 *International Women’s Day (in lieu of Sunday March 8)
Monday, March 23 *Nauryz Meiramy (in lieu of Saturday March 21)
Tuesday, March 24Nauryz Meiramy Day 2 (in lieu of Sunday March 22)
Monday, April 13Easter Monday
Thursday, May 7Defender’s Day
Monday, May 11 *Victory Day (in lieu of Saturday May 9)
Monday, July 6Capital City Day
Monday, August 3Civic Holiday
Monday, August 31Constitution Day (in lieu of Sunday August 30)
Monday, September 7Labour Day
Monday, October 12Thanksgiving
Friday, December 25Christmas
Monday, December 28Boxing Day (in lieu of Saturday December 26)

* Mission public holidays for LES.