Contact and Office Information

General Contact Information

Street address:
Kabanbay, Batyr Street 13/1,
Nur-Sultan, Z05H0A5,

Tel.: +7 (7172) 475 577
Fax: +7 (7172) 475 587

Hours of operation:
Monday to Thursday from 08:30 to 17:30
Friday from 08:30 to 12:00

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Services for Canadians


Service Hours :
Monday – Friday: 9:00 a.m. - 12:00 p.m.

For appointments outside these hours please contact us by email at

Contact information is also available for the following offices:

Statutory Holidays

Our offices are closed on the following days:

January 1New Year’s Day
January 22nd New Year’s Day
March 8International Women’s Day
March 21Nauryz Meiramy
March 22Nauryz Meiramy
April 22Easter Monday
May 9Victory Day
July 8Astana Day (Observed)
August 12Kurban Bairam
September 2Labour Day
October 14Thanksgiving
November 11Remembrance Day
December 16Kazakhstan Independence Day
December 25Christmas
December 26Boxing Day

* Pending official confirmation on due time.