Contact and Office Information

Coronavirus disease (COVID-19)

Due to ongoing concerns related to the spread of COVID-19, preventative measures have been enacted throughout our global network of offices. Consular services remain available to Canadians. Many Government of Canada offices are encouraging clients to limit in-person visits. Canadians in need of assistance should contact the Government of Canada office nearest them by phone or e-mail before visiting in person. You can also contact the Emergency Watch and Response Centre.

For information on COVID-19, please visit the Government of Canada's official outbreak page and check our Travel Advice and Advisories. Make sure to register with the Registration of Canadians Abroad to get the latest updates at your destination.


General Contact Information

Street address:
Kabanbay, Batyr Street 13/1,
Nur-Sultan, Z05H0A5,

Tel.: +7 (7172) 475 577
Fax: +7 (7172) 475 587

Hours of operation:
Monday to Thursday from 08:30 to 17:30
Friday from 08:30 to 12:00

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Services for Canadians


Service Hours :
Monday – Friday: 9:00 a.m. - 12:00 p.m.

For appointments outside these hours please contact us by email at

Contact information is also available for the following offices:

Statutory Holidays -2021

Our offices are closed on the following days:

Friday, January 1New Year’s Day
Monday, January 4 *2nd New Year’s Day (in lieu of Saturday Jan 2)
Monday , March 8 *International Women’s Day
Monday, March 22 *Nauryz Meiramy (in lieu of Sunday March 21)
Tuesday, March 23Nauryz Meiramy Day 2
Monday, April 5Easter Monday
Monday, May 10 *Victory Day (in lieu of Sunday May 9)
Monday, May 24Victoria Day
Monday, July 5Capital City Day 1
Tuesday, July 6Capital City Day 2
Monday, September 6Labour Day
Monday, October 11Thanksgiving
Thursday, December 16Independence Day
Monday, December 27Christmas (in lieu of Saturday December 25)
Tuesday, December 28Boxing Day (in lieu of Sunday December 26)

* Mission public holidays for LES.