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Government of Canada

Emergency services

We are here to help you in case of an emergency.

Emergency Contact

During office hours

Should you require emergency consular assistance, please dial the numbers below

  • The Embassy at 55-5724-7900 in the greater Mexico City area
  • If you are outside Mexico City, you can reach the consular section by dialling 800-706-2900.
    This toll free number is available throughout the entire country, 24 hours a day, 7 days a week, and is reserved strictly for emergency calls concerning Canadian citizens. Please note that no immigration related calls will be answered at these numbers.

*IMPORTANT* the Consular Section is unable to answer enquiries about Canadian immigration. You should therefore contact the Embassy's Immigration Section  by fax or email only.

After-Hours Emergency Contact

The Emergency Operations Centre of Global Affairs Canada operates 24 hours a day, seven days a week. An experienced officer is always available to respond to emergency calls.

Toll-free from Mexico: 001-800-514-0129

Shall this number fail to work, you can dial the Embassy toll free number: 800-706-2900.Your call will be rerouted to Ottawa.
Call collect : +1 (613) 996-8885

TTY: +1 (613) 944-1310

Services offered by consular offices in emergency situations

Read more on services consular offices offer in case of an emergency

This section provides information on some difficult situations that Canadian travellers may encounter while abroad, and includes issue-specific recommendations to assist you in dealing with them.

Doctors/hospitals in Mexico

A list of doctors and hospitals in Mexico City and the areas covered by our points of service is available on this website. We cannot, however, assume any responsibility for the professional qualifications, integrity or services of the persons and institutions on this list.

Filing a police report in case of an assault, mugging, robbery,etc

Immediately file a report at the "Agencia del Ministerio Público" nearest to the scene of the crime. This is especially important in case your I.D.s were stolen as a Mexican police report is your only protection should your IDs be misused.

In Mexico City, there are three Ministerios Públicos specialized in assisting tourists (Agencia del Ministerio Público Especializadas en Atención al Turista) respectively located in Polanco, downtown and in the Zona Rosa. You may file your report online using the services of the Virtual MP (Virtual Ministerio Público available in Spanish and English). After filing your report online, you will be given a code with which you will have to present yourself to the Ministerios Públicos for tourists assigned by the system.

Please note that these agencies and the virtual MP are only for filing complaints regarding crimes which happened in Mexico City.

SECTUR - Secretaría de Turismo (nearest to the Embassy)
Presidente Masaryk 172 Piso 9
Col. Bosques de Chapultepec
Tel: 55-5531-7449
Office hours: 9:00 a.m. to 6:00 p.m. from Monday to Friday
Assistance in English

Downtown Mexico City
Calle Victoria No. 76, entre Luis Moya y Revillagigedo
Colonia Centro, Delegación Cuauhtémoc
Tel: 55-5346-8724
Office hours: 9:00 a.m. to 7:00 p.m. from Monday to Friday.
Assistance in English.

Zona Rosa
Calle Amberes No. 54, esquina Londres
Colonia Juárez, Delegación Cuauhtémoc
Tel: 55-5345-5382
Office hours: 24 hours a day all year long
Assistance in English, French and German

Reporting lost or stolen bank/credit cards

If your debit or credit cards are lost or stolen, report them immediately to your provider. Phone numbers to contact your Canadian bank or credit card provider.

Emergency wire/transfer of funds

The best way to transfer money fast is through a WESTERN UNION MONEY GRAM.

The person transferring funds must go to the nearest Western Union office in Canada and deposit the money. They can dial 1-800-235-0000 within Canada to find out the location of the nearest office or visit the Western Union website. You must provide the Mexican city and state where the money will be sent, and the full name of the recipient. Depending on the service chosen, the transfer takes approximately one hour and the sender is charged a commission for this service.

Funds can be received at any of the following offices in Mexico:

  • Banorte
  • Telégrafos de México (Telecom)
  • Other commercial establishments (see Western Union website)

The recipient must present a valid photo ID (i.e. drivers license with photo or a passport) and give the Western Union transfer number provided by the sender. Note that Banorte only accepts passports as ID.

* Accessibility notice

These forms are available in PDF only. To view them you will need the Adobe Acrobat Reader. If you do not already have the Acrobat Reader, it is available free of charge from Adobe's Web site.

If you have problems accessing these forms, or to request printed forms, please contact the Embassy of Canada in Mexico.

Supplemental content


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