Mongolia and COVID-19: Frequently asked questions

Updated: April 21, 2020

Here, you will find answers to the most frequently asked questions from Canadians in the context of the coronavirus disease (COVID-19) situation. Please read the advice below before contacting the embassy. It allows us to focus on assisting those Canadians who are in distress and require urgent assistance. While we are doing everything we can to help in these circumstances, please remember that you are responsible for your personal security abroad and that you are subject to local health regulations in Mongolia while you are there.

General advice

If you are a Canadian citizen or permanent resident of Canada living or travelling in Mongolia, please register with our Registration of Canadians Abroad service to receive important information and updates from the embassy. You should also read our Travel Advice and Advisories to get the latest information on safety and security, entry and exit requirements, and health in Mongolia.

If you need emergency help, call the Embassy of Canada to Mongolia at ( 976-11) 332500 or send an e-mail to ulaan-cs@international.gc.ca. If the embassy is closed, your call will be transferred to the Emergency Watch and Response Centre in Ottawa. The centre operates around the clock, seven days a week, and may be reached directly at +1 613 996 8885 (call collect where available) or at sos@international.gc.ca.

COVID-19 updates

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Frequently asked questions

If I am a Canadian citizen or permanent resident of Canada, should I leave Mongolia and return to Canada?

If you are a Canadian citizen or permanent resident of Canada living or working in Mongolia, or if you are a dual citizen, you do not have to return to Canada. The decision to travel is your choice, and you are responsible for your personal safety abroad. If you choose to stay outside of Canada, ensure that you have the sufficient financial means and first-necessity items, including medication, to support yourself. We advise you to check with your insurance company to ensure that you are properly covered.

Although we are doing all we can to support Canadians outside the country, we recognize that many individuals may need to remain out of Canada for an indeterminate period. As for the country of Mongolia, the local Government has organized some charter flights on Mongolian Airlines (MIAT) to repatriate Mongolian citizens from various countries and foreigners in Mongolia have been permitted to purchase seats on the outbound portions of these flights. If the embassy obtains information about any further charters that we can pass on to Canadians, we will do so to those registered on the Registration of Canadian Abroad (ROCA).

For more information, read COVID-19: Your safety and security outside Canada.

If I am a Canadian citizen or permanent resident of Canada living in Mongolia and my long stay visa or my residency permit expires in the coming weeks, do I have to leave Mongolia and return to Canada?

You should be prepared to leave before your visa or residency permit expires even if your visa/permit expiry date is not in the near future.  If your intended departure from Mongolia is/will likely be impacted by the current decisions of the local government, including any travel restrictions in place, you should contact the Immigration Authority of Mongolia to inform them about your situation.

If you are having difficulty reaching local immigration authorities, please contact us for assistance.

If I am a Canadian or permanent resident of Canada and I am leaving Mongolia, do I have to self-isolate when I get back to Canada?

Yes. Anyone returning to Canada must quarantine (self-isolate) for 14 days even if they have no symptoms. For more information, read Coronavirus disease (COVID-19): Travel advice.

If I am a Canadian citizen or permanent resident of Canada currently in Canada, can I travel to Mongolia?

Canadians should avoid non-essential travel outside of Canada until further notice. For more information, read our Official Global Travel Advisory.

If I am a Canadian citizen or permanent resident of Canada, will the Embassy of Canada to Mongolia help me find flight information to return to Canada?

The Government of Canada is working with airlines and facilitating access to flights to Canada from locations where there is a lack of international flights or where local restrictions on travel exist. Register with our Registration of Canadians Abroad service to receive information about flights that may be available.

As for the country of Mongolia, the local Government has organized some charter flights on Mongolian Airlines (MIAT) to repatriate Mongolian citizens from various countries and foreigners in Mongolia have been permitted to purchase seats on the outbound portions of these flights. If the embassy obtains information about any further charters that we can pass on to Canadians, we will do so to those registered on the Registration of Canadian Abroad (ROCA).

Can I return to Canada if I have symptoms of COVID-19?

If you have symptoms of COVID-19 and are currently outside of Canada, follow the advice of local authorities, including public health advice and lockdown or shelter-in-place guidance. You could be denied boarding on commercial aircrafts or other means of transportation if you try to return to Canada. If you have symptoms, self-isolate and monitor yourself closely. Avoid contact with anyone except health-care professionals.

If you are hospitalized, we would like to be informed and can assist you to communicate with family. Please contact us for assistance.

Are there any restrictions on going to the airport to take my flight back to Canada?

Read the Entry and exit requirements of Canada’s Travel Advice and Advisories for Mongolia to know if you will face movement restrictions in going to the airport.

If I am a Canadian citizen or permanent resident of Canada, can I travel in Mongolia while waiting for my flight back to Canada?

If you are already in Mongolia, read Canada’s Travel Advice and Advisories for Mongolia before travelling within the country. Note that you may have difficulty obtaining essential products and services, you may face strict movement restrictions and quarantines, your insurance may not cover your travel or medical expenses, and we may have limited capacity to offer you consular services.

If I am a Canadian citizen or permanent resident of Canada in Mongolia, do I have to follow the same confinement measures as Mongolian citizens?

Yes. You should always follow the advice of local authorities, including public health advice and lockdown or shelter-in-place guidance.

What is the state of public transit in Mongolia, other than international airlines?

The local public transit in Mongolia has resumed normal operations.

Are taxi drivers working?

Yes.

If commercial flights stop, will I be repatriated?

As foreign governments implement strict travel restrictions and as fewer international transportation options are available, you may have difficulty returning to Canada or may have to remain abroad for an indeterminate period.

The Government of Canada is working with airlines and facilitating access to flights to Canada from locations where there is a lack of international flights or where local restrictions on travel exist. Register with our Registration of Canadians Abroad service to receive information about flights that may be available.

Am I eligible for a COVID-19 emergency loan and how do I apply?

If you need financial help to return to Canada, check COVID-19: Financial help for Canadians outside Canada.

I am not a Canadian citizen or a permanent resident of Canada, but my family member is. Can I travel to Canada?

Yes. If you are an immediate family member of a Canadian citizen or a permanent resident, you can return to Canada for an essential purpose, such as to live with your spouse, partner or parent. You will be refused an authorization if an officer finds that you’re travelling for an optional or non-essential purpose, such as for tourism, entertainment or recreation.

An immediate family member is defined as:

  • spouse or common-law partner
  • dependant child
  • dependant child of a dependant child
  • parent or step-parent
  • guardian or tutor

I am a foreign national travelling with my immediate family member who is a Canadian citizen or permanent resident. How do I travel to Canada?

See Immigration, Refugees and Citizenship Canada’s information about travel for family members of Canadian citizens and permanent residents.

I am a foreign national reuniting with an immediate family member who lives in Canada but is not a Canadian citizen or permanent resident. How do I travel to Canada?

See Immigration, Refugees and Citizenship Canada’s information about travel for family members of people living in Canada who are not Canadian citizens or permanent residents.

To request a travel authorization, please contact Immigration, Refugees and Citizenship Canada at IRCC.COVID-TravelExemptions-Exemptionsdevoyage-COVID.IRCC@cic.gc.ca.

I am not a Canadian citizen or permanent resident of Canada and I do not have an immediate family member living in Canada. How do I travel to Canada?

See Immigration, Refugees and Citizenship Canada’s list of people who may travel to Canada for an essential purpose.

Transport Canada Requirement

As of April 20, Transport Canada is implementing measures requiring air operators to verify that all travellers have a removable cloth face covering available for use during their trip, even if the travellers are not showing any symptoms.

It is the traveller’s responsibility to bring the required cloth face covering to the airport.

Will I be put in quarantine after arriving in Canada?

Upon return to Canada, you will need to Self-isolate for 14 days after your return from travel outside of Canada.

Upon arrival, every traveller will need to confirm that they have a suitable place to isolate or quarantine, where they will have access to basic necessities, such as food and medication. Travellers will be expected to make plans for where they will isolate or quarantine in advance of arriving to Canada.

Travellers who do not have an appropriate place in which to isolate or quarantine themselves must go to a place designated by the Chief Public Health Officer of Canada. These criteria are newly applied to asymptomatic travellers.

Monitor your health for fever, cough or difficulty breathing.  Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing. If you develop a fever, cough or difficulty breathing:

  • Continue to isolate yourself from others
  • Immediately call a health care professional or public health authority and:
    • describe your symptoms and travel history
    • follow their instructions carefully

If I am required to stay in a quarantine facility, will I have to pay for the costs associated with my stay?

Costs associated with staying in a quarantine facility will not be billed back to travellers who are required by a Quarantine Officer to quarantine or isolate in a designated quarantine facility.  Transportation to the facility will also be provided at no cost.

When travellers are in a quarantine facility, they are provided with three meals daily and other essentials through our contract with the Canadian Red Cross. All of these items are delivered to their rooms. They also have access to a toll free phone number (Canadian Red Cross) where they can identify essential items that they require.

I am a Canadian who arrives at a land border, and I am symptomatic for COVID-19. Will I be denied entry into Canada?

There is no restriction on Canadians arriving at a land border from seeking entry into Canada.

A Canadian who is presenting signs of COVID-19 at a land border will be referred to the Public Health Agency of Canada.