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COVID-19 FAQ – Canadians in Ukraine

Important notice

To allow us to focus on assisting Canadians requiring urgent help, please read the information below before contacting us.

If you are currently in Ukraine and would like to remain informed on developments and Canada’s response to COVID-19, in addition to this website, we strongly encourage you to register via Registration of Canadians Abroad (ROCA) and to follow us on Facebook and Twitter. Please note that we will be using ROCA and social media to make important announcements of interest to Canadians in Ukraine. This is the only way for us to reach you, and for you to receive updates on how we can support you.

As the domestic situation regarding Ukraine’s response to COVID-19 remains very dynamic, we encourage you to stay informed by following the official channels of the Ukrainian Government. Ukraine’s Ministry of Health operates a Telegram channel (in Ukrainian only): «Коронавірус_інфо». You can find official information in English on the COVID-19 pandemic in Ukraine website. Regarding the situation in Canada, please consult Coronavirus disease (COVID-19).

Question 1 – I am a Canadian and I need consular assistance. How can I contact the Embassy of Canada?

If you need help, consular officials at the Embassy of Canada in Kyiv may be able to help. You can reach us by phone (at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Please note that in-person meetings are now taking place by appointment only, if required.

If you are calling from a Canadian mobile phone, be aware that some Canadian cellular phone carriers have lifted charges for roaming. Check you carriers’ info for recent policy changes and up-to-date information on tariffs.

Question 2 - Will the Government of Canada help me leave Ukraine?

The Government of Canada has no current plans to repatriate people from Ukraine. If this changes, we will send updates via the ROCA messages and on Facebook & Twitter.

Canada has established the COVID-19 Emergency Loan Program for Canadians Abroad. You may be eligible for financial assistance if you already had plans to return to Canada, but were prevented from doing so due to COVID-19.

Returning to Canada

The Government of Canada has put in place emergency orders under the Quarantine Act. It applies to all travellers arriving in Canada. Its purpose is to slow the spread of COVID-19 in Canada.

Until further notice, all air passengers traveling to Canada must wear a mask or face covering to cover their mouth and nose during travel. In addition, travellers arriving in Canada must observe a mandatory 14-day self-isolation period. For more information about your obligations under the Quarantine Act, please read Coronavirus disease (COVID-19): Travel restrictions, exemptions and advice.

Download the ArriveCAN app (iOS, Android, or web format). Use this mobile app to speed up your arrival process in Canada and spend less time with border and public health officers. Submit your information easily and securely via the app within a 48 hours window before arriving in Canada. The app helps you to:

  • provide mandatory information that is required for entry into Canada
  • avoid lineups and reduce points of contact at the border
  • provide updates on your quarantine compliance and the development of any symptoms during the 14 days after arriving in Canada

Question 3 - How does the emergency loan program help Canadians who are abroad?

If you had plans in place before COVID-19 to return to Canada that have been disrupted by the COVID-19 pandemic, and if have no available source of funds to return home, You may be eligible for a loan through the COVID-19 Emergency Loan Program for Canadians Abroad. For inquiries about the loan program, please contact KYIV-Consular@international.gc.ca.

Question 4 - What happens if my Ukrainian visa is about to expire?

As of March 16, 2020, Ukraine has temporarily lifted penalties on foreigners for visa overstays and/or on those who were not able to exchange their permanent/temporary resident permits if such violations occurred within the period of the quarantine. You will find more information about these extended stay provisions on the website of the State Migration Service of Ukraine.

Question 5 - I am stranded in Ukraine and cannot get access to my prescription medication. What can I do?

You may want to start by checking with your nearest pharmacy to see if they will provide you with your medication without a prescription. Take your medication with you, and if you have a photo of a previous prescription, that may help. Pharmacies remain open through the quarantine, but you may be required to wear a mask to enter a pharmacy. If you need a new prescription, there are medical clinics which provide 24/7 service in English. Please refer to the list of these clinics for more information.

If you need further help, consular officials at the Embassy in Kyiv may be able to assist. You can reach us by phone at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Question 6 - I am a Canadian and I am experiencing symptoms. What should I do? Who can I contact in case of an emergency in Ukraine?

Ukrainian Health Authorities have opened a 24/7 hotline, phone number 0800505840, to assist and address concerns related to COVID-19.

You can also find useful information on the Public Health Agency of Canada’s website.

If you need help getting in touch with COVID-19 medical resources, consular officials at the Embassy in Kyiv may be able to help. You can reach us by phone (at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Clinics with English-language Service in Kyiv*

American Medical Clinic
24/7 – Ukrainian, Russian, English
380 (44) 490 7600
kyiv@amcenters.com
http://amcenters.com

Medical Centre “Dobrobut”
24/7 – Ukrainian, Russian, English
2E, Tatarska St., Kyiv
380 (44) 495 2 888 - info
380 (97) 495 2 888 - info
Cell: 5288 – ambulance
https://www.dobrobut.com/en

Oberig Clinic
Call centre 08:00-20:00
Ukrainian, Russian, limited English
380 (44) 521 0303
Emergency 3003
5210303@oberig.ua
http://oberig.ua/en/

* Disclaimer: This list is provided by the Embassy of Canada in Ukraine for the convenience of enquiries. The Mission does not endorse nor recommend these physicians, clinics or hospitals. Neither the Embassy nor the Government of Canada make any guarantee in relation to the competence or probity of any physician, clinic or hospital on the list nor can they be held responsible in any way for you relying on any advice you are given or for the treatment or care you receive.

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Date Modified:
2020-08-04