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COVID-19 FAQ – Canadians in Ukraine

Important notice to Canadians in Ukraine!

27 March 2020

Dear Canadians,

Here you will find the most frequent questions and answers we have compiled based on your inquiries to the Embassy of Canada in Ukraine over the last few days. To allow us to focus on assisting Canadians requiring urgent help, please read the information below before contacting us.

If you are currently in Ukraine and would like to remain informed on developments and Canada’s response to COVID-19, we strongly encourage you to register via Registration of Canadians Abroad (ROCA) and to follow us on Facebook and Twitter (and on our website at www.ukraine.gc.ca). Please note that we will be using ROCA and social media to make important announcements of interest to Canadians in Ukraine. This is the only way for us to reach you, and for you to receive updates on how we can support you.

As the domestic situation regarding Ukraine’s response to COVID-19 remains very dynamic, we encourage you to stay informed by following the official channels of the Ukrainian Government. Ukraine’s Ministry of Health operates a Telegram channel (in Ukrainian only): «Коронавірус_інфо». You can find official information in English on the following website: https://covid19.com.ua/en/. Regarding the situation in Canada, please consult: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Question 1 – I am a Canadian and I need consular assistance. How can I contact the Embassy of Canada?

If you need help, consular officials at the Embassy of Canada in Kyiv may be able to help. You can reach us by phone (at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Please note that in-person meetings are now taking place by appointment only, if required.

If you are calling from a Canadian mobile phone, be aware that some Canadian cellular phone carriers have lifted charges for roaming. Check you carriers’ info for recent policy changes and up-to-date information on tariffs.

Question 2 - Will the Government of Canada help me leave Ukraine?

At present, Ukraine has put measures in place to mitigate the spread of COVID-19 that limit our ability to assist. All regularly scheduled commercial flights have been cancelled until further notice. Currently, Canada has no new plans for repatriating people from Ukraine. If this changes, we will send updates via the ROCA messages and on Facebook & Twitter.

To help you while you remain stranded abroad, the Government of Canada has launched a financial assistance program (COVID-19: Financial help for Canadians outside Canada).

Returning to Canada

The Government of Canada has put in place an Emergency Order under the Quarantine Act that applies to all travellers arriving in Canada in order to slow the introduction and spread of COVID-19 in Canada.  Until further notice, all air passengers to have a non-medical mask or face covering to cover their mouth and nose during travel. 

For more information, read Coronavirus disease (COVID-19): Travel restrictions and exemptions.

Please note, that all international passenger flight arrivals have been redirected to 1 of 4 airports:

  • Calgary International Airport
  • Vancouver International Airport
  • Toronto’s Pearson International Airport
  • Montréal’s Pierre Elliott Trudeau International Airport

Question 3 - How does the emergency loan program help Canadians who are abroad?

Canadians outside the country who are directly impacted by COVID-19 will be able to apply for an emergency repayable loan to facilitate their return to Canada and to cover basic essential needs while they work towards their return. Each application will be assessed according to their specific situation and needs. This emergency assistance is a repayable loan.

How to apply: Canadians currently in Ukraine who need financial assistance can contact the Embassy of Canada in Kyiv at kyiv-consular@international.gc.ca, or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available), or CAN.finances.CV19@international.gc.ca.

What expenses are covered? Expenses related to transport (most economical option possible) and expenses for basic needs: housing, meals, medical expenses that are not covered by travel insurance or Canadian provinces.

Question 4 - What happens if my Ukrainian visa is about to expire?

As of March 16, 2020, Ukraine has temporarily lifted penalties on foreigners for visa overstays and/or on those who were not able to exchange their permanent/temporary resident permits if such violations occurred within the period of the quarantine. You will find more information about these extended stay provisions on the website of the State Migration Service of Ukraine.

Question 5 - I am stranded in Ukraine and cannot get access to my prescription medication. What can I do?

You may want to start by checking with your nearest pharmacy to see if they will provide you with your medication without a prescription. Take your medication with you, and if you have a photo of a previous prescription, that may help. Pharmacies remain open through the quarantine, but you may be required to wear a mask to enter a pharmacy. If you need a new prescription, there are medical clinics which provide 24/7 service in English. For a list of these clinics, see the list at the end of this document or visit our website at www.Ukraine.gc.ca.

If you need further help, consular officials at the Embassy in Kyiv may be able to assist. You can reach us by phone at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Question 6 - I am a Canadian and I am experiencing symptoms. What should I do? Who can I contact in case of an emergency in Ukraine?

Ukrainian Health Authorities have opened a 24/7 hotline, phone number 0800505840, to assist and address concerns related to COVID-19.

You can also find useful information on the Public Health Agency of Canada’s website.

If you need help getting in touch with COVID-19 medical resources, consular officials at the Embassy in Kyiv may be able to help. You can reach us by phone (at +38 (044) 590-3100 Monday to Friday from 8:30 to 17:00, by email at kyiv-consular@international.gc.ca, or through the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted).  You can also reach the 24/7 Centre in Ottawa by email at sos@international.gc.ca.

Clinics with English-language Service in Kyiv*

American Medical Clinic
24/7 – Ukrainian, Russian, English
380 (44) 490 7600
kyiv@amcenters.com
http://amcenters.com

Medical Centre “Dobrobut”
24/7 – Ukrainian, Russian, English
2E, Tatarska St., Kyiv
380 (44) 495 2 888 - info
380 (97) 495 2 888 - info
Cell: 5288 – ambulance
https://www.dobrobut.com/en

Oberig Clinic
Call centre 08:00-20:00
Ukrainian, Russian, limited English
380 (44) 521 0303
Emergency 3003
5210303@oberig.ua
http://oberig.ua/en/

* Disclaimer: This list is provided by the Embassy of Canada in Ukraine for the convenience of enquiries. The Mission does not endorse nor recommend these physicians, clinics or hospitals. Neither the Embassy nor the Government of Canada make any guarantee in relation to the competence or probity of any physician, clinic or hospital on the list nor can they be held responsible in any way for you relying on any advice you are given or for the treatment or care you receive.

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Date Modified:
2020-06-02