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Frequently Asked Questions (FAQ)

  1. How do I renew my passport?
  2. How long will it take to get my passport?
  3. How can I expedite the process and get my passport quicker?
  4. I’m a dual-citizen. Can I travel to Canada on my UK passport?
  5. I am applying for passports for my whole family, can I submit everything in the same envelope?
  6. I’m applying for passports for my whole family, can I pay for them altogether?
  7. I’m nervous about submitting original documents. Will they be returned?
  8. Will my previous passport be returned?
  9. Can I extend the validity of my passport?
  10. Can I get more pages added to my passport?
  11. I have a visa/stamp in my passport. Once the new passport is issued and my old passport is cancelled, does it mean that any visa/stamp will be cancelled as well?
  12. I’ve changed my surname (either by marriage, divorce, deed poll, etc.), can I have a new passport?
  13. Who can I use as a guarantor?
  14. I don’t have a guarantor. What can I do?
  15. Who can I use as a reference?
  16. My photographer does not have a stamp to put on the back of the photo. What do I do?
  17. Do you accept photos from photo booths?
  18. What is acceptable as supporting documents?
  19. My credit card was charged, is my passport ready?
  20. Does my passport need to be valid for at least six months before I enter a country I want to visit?
  21. What number should I call if I want to get in touch with you?

1. How do I renew my passport?

Complete the Adult Abroad Simplified Renewal Passport application if your passport is close to its expiry date or expired within the last year.

Complete the Adult Abroad General Passport application if your passport expired over a year ago.


2. How long will it take to get my passport?

Processing times are found on the main Passports page.


3. How can I expedite the process and get my passport quicker?

As passports are printed in Canada, we cannot expedite the process. Processing times are found on the main Passports page.


4. I’m a dual-citizen. Can I travel to Canada on my UK passport?

No, you must have a valid Canadian passport. As of November 2016, all Canadian citizens entering or transiting through Canada must enter on their Canadian passport. If you are travelling to Canada without enough time to obtain a new Canadian passport, you may be eligible for a special authorization. Find out if you are eligible for a special authorization.


5. I am applying for passports for my whole family, can I submit everything in the same envelope?

Yes, you may put multiple applications in one envelope. Please clip photos and ID to the appropriate application for ease of processing. You only need to pay postage fee once as all applications will be returned together.


6. I’m applying for passports for my whole family, can I pay for them altogether?

Yes, you can submit one credit card authorization form/UK postal order/bank draft in the total amount of all applications included in your submission. You only need to pay postage fee once as all applications will be returned together. Find more information related on the fees and how to pay on the Fees and Methods of Payment page.


7. I’m nervous about submitting original documents. Will they be returned?

Yes, they will be returned to you with your with your new passport.


8. Will my previous passport be returned?

In Section 2 of the Adult Abroad Simplified Renewal Passport Application, put an x beside Yes, please return it to me.


9. Can I extend the validity of my passport?

No, you will have to apply for a new passport.

Complete the Adult Abroad Simplified Renewal Passport application if your passport is close to its expiry date or expired within the last year.

Complete the Adult Abroad General Passport application if your passport expired over a year ago.


10. Can I get more pages added to my passport?

No, you will have to apply for a new passport using the Adult Abroad Simplified Renewal Passport application.


11. I have a visa/stamp in my passport. Once the new passport is issued and my old passport is cancelled, does it mean that any visa/stamp will be cancelled as well?

Visit the Stamps and Visas page for more information.


12. I’ve changed my surname (either by marriage, divorce, deed poll, etc.), can I have a new passport?

Yes. You must complete the Adult Abroad General Passport application and pay the full fees. The identification you provide must show your new surname (e.g., valid driving licence, valid passport of another country, permanent resident card, etc.).

For name changes due to a relationship status change, you must include ore or more of the following:

  • Marriage certificate(s)
  • Common-law relationship certificate(s)
  • Separation agreement or divorce order/judgement
  • Certificate(s) to dissolve a registered common-law relationship
  • Resumption of surname certificate(s)

You will also need to include one of the following documents issued in your new name:

  • your Canadian birth certificate or
  • your Canadian citizenship certificate

Visit the Name Changes page for more information.


13. Who can I use as a guarantor?

You have two options, occupation-based or a Canadian passport holder.

The Canadian passport holder must hold a five or ten year Canadian passport that is still valid or not been expired for more than one year and can work and reside outside of the UK. To act as the guarantor the passport holder must be must be aged 18 or over and at least 16 years old when the passport was obtained.

Visit the Guarantor page for more information.


14. I don’t have a guarantor. What can I do?

If you do not have a guarantor, please request a Statutory Declaration in Lieu of Guarantor form by emailing ldn.passport@international.gc.ca. The form must be sworn to or declared before, and signed by a qualified official, including:

  • Canadian or British diplomatic or consular representatives or
  • qualified local officials, such as a civil servants or members of Parliament

15. Who can I use as a reference?

Please refer to the References and guarantors for passport and travel document applications page for who can and cannot be used as a reference.


16. My photographer does not have a stamp to put on the back of the photo. What do I do?

The name and address of the photographer and the date on which the photographs were taken may be written by hand on the back of the photographs. Please refer to the Passport photos page for additional photo specifications. Please note stickers on the back of photos will be rejected.


17. Do you accept photos from photo booths?

Photos taken from a photo booth may be accepted. The photographs must meet the specifications on the application form. Please write the name and address of the photo booth and the date when the photos were taken on the reverse.


18. What is acceptable as supporting documents?

Please consult the Supporting Documents page for information on this topic.


19. My credit card was charged, is my passport ready?

Payment collection and passport printing are two separate processes. The payment collection is often done much earlier than the passport printing.


20. Does my passport need to be valid for at least six months before I enter a country I want to visit?

All countries have their own entry requirements. Read the travel advisories to view the entry and exit requirements of each country.


21. What number should I call if I want to get in touch with you?

We do not have a direct line. You can contact us with any questions not answered here at ldn.passport@international.gc.ca or visit us at Canada House. The Hours of Operation page provides our counter hours and location.

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Date Modified:
2019-12-09