Contact and Office Information

Coronavirus disease (COVID-19)

Due to ongoing concerns related to the spread of COVID-19, preventative measures have been enacted throughout our global network of offices. Consular services remain available to Canadians. Many Government of Canada offices are encouraging clients to limit in-person visits. Canadians in need of assistance should contact the Government of Canada office nearest them by phone or e-mail before visiting in person. You can also contact the Emergency Watch and Response Centre.

For information on COVID-19, please visit the Government of Canada's official outbreak page and check our Travel Advice and Advisories. Make sure to register with the Registration of Canadians Abroad to get the latest updates at your destination.

PAY ONLINE before you apply for the following passport services:

  • Regular adult passports (5- and 10-year validity)
  • Child passports (5-year validity)
  • The administrative fee for replacing a valid lost or stolen passport ($45)

General Contact Information

Street address:
12 Elias Odeh Street
Ramallah, West Bank

Mailing address:
P.O. Box 18604
Jerusalem 91184


P.O. Box 2286
Ramallah, West Bank

Tel.: 972 (2) 297-8430
Fax: 972 (2) 297-8446

Hours of operation:
Mission hours are 11:30-15:00 from Monday to Thursday only.Twitter Connect with us on Facebook

Services for Canadians

Consular Services

Clients requiring assistance are asked to contact the consular section by email at


Statutory Holidays - 2020

Our offices are closed on the following days:

Jan 1New Year’s Day
Feb 17Family day, Heritage day, Louis Riel Day
Apr 10Good Friday – Orthodox
Apr 13Easter Monday - Orthodox
May 25Eid El Fiter **
May 26Eid El Fiter **
Jul 30Eid El- Adha **
Jul 31Eid El –Adha **
Oct 12Thanksgiving
Dec 24Christmas Eve
Dec 25Christmas Day